Terms & Conditions

Payment of deposit and balance:
Payment terms: 40% deposit per person at the time of booking. Balance due 7 working days prior to commencement of arrangements. Payments (deposit & final balance) may be made by direct bank transfer to our Nairobi bank account (details will be included with our confirmation invoice) or by credit card, you will find pesapal link at the bottom of our website (you will add 4% card commission ).

Balance can also be paid by cash in USD, Euros, Pound Or KSH.

Nb: USD Notes older than 2006 are not accepted, Kindly bring 2006 and above.

Kids
From 2 years to 11 years are treated as children, They pay 75% of the adult price when sleeping alone and 50% when sleeping with the parent/guardian
From 12 years and above, they are treated as adults when it comes to payment

Cancellation Charges:
Our cancellation charges are determined by the fact that once we have booked with hotels and safari camps/lodges, they will charge us a cancellation fee if we cancel a booking. We try to keep such charges to a minimum and they are as follows, as a percentage of the total invoice charges:
• Bookings cancelled or amended up to 120 days before commencement of the safari incur a 10% cancellation charge.
• Cancellation or amendment less than 120 days and up to 60 days prior to commencement of the safari: 20% cancellation charge.
• Cancellation or amendment less than 60 days but up to 30 days prior to commencement of the safari 50% refund, 50% cancellation charge.
• Cancellation or amendment less than 30 days but up to 15 days prior to commencement of the safari: 25% refund, 75% cancellation charge.
• Cancellation or amendment less than 15 days or more than 3 days prior to commencement of the safari: 10% refund and 90% cancellation charge.
• Cancellation or amendment 3 days or less before commencement of the safari – nil refund, 100% cancellation charge.
• Please note that any refunds due to you in the event of cancellation can be credited only to the original card used for making the initial payment.